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Legal information

Swisscare Switzerland Ltd.

 

FINMA license


Swisscare Switzerland Ltd. is an insurance broker registered under the number 33060 by the Swiss financial markets regulator (FINMA). 

 

Company index

 

Swisscare Switzerland Ltd. is a shareholder company registered in the commercial registry of Switzerland under the registration number CHE‑112.334.543.
 

Participations

 

Swisscare holds no commercial stake or participation resp. votation rights with an insurance company or the parent enterprise of an insurance company. No insurance company or parent enterprise of an insurance company has any commercial stake or participation resp. votation rights with Swisscare Switzerlans Ltd.

 

Insurance products sold without advice

 

We are legally obliged to notify you that not having a personal consultation can have a negative impact on making a claim based on a breach of the consultation obligation.


 

The following listed products will be sold without prior advice from Swisscare :

 

  • International student health insurance Switzerland - SPSS plan

  • International student health insurance Switzerland - HMIE plan

  • Schengen Guest Insurance Switzerland

 

Product mediation

 

Swisscare Switzerland Ltd. is not contractually obligated to mediate insurance products with only one or several insurance companies.

 

Products documentation


Every product has its own GIC’s and Insurance Product Information Sheet (IPID). You can find all the documentation under Downloads.


Insurers, products, and claims complaints 


Helvetia Insurance (branch European Travel Insurance)

 

The insurer for the insurance products listed below is Helvetia Swiss Insurance Company Ltd., Dufourstrasse 40, CH-9001 St. Gallen. The insurance lies with: European Travel Insurance (entitled ERV in the GIC), a branch of Helvetia Swiss Insurance Company Ltd, headquartered at St. Alban-Anlage 56, P.O, CH-4002 Basel.

 

  • Foreign Student Health Insurance Switzerland - SPSS Plan

  • Schengen Guest Insurance Switzerland


Complaint procedure:

 

As a policyholder of the products listed above, you have the right to file a complaint regarding your contractual or claims disputes with the following insurer:
 

Europäische Reiseversicherung
Zweigniederlassung 
der Helvetia Schweizerische 
Versicherungsgesellschaft AG
St. Alban-Anlage 56, Postfach
CH-4002 Basel (Switzerland)


Tel. +41 58 275 27 27
Email : [email protected]

 

HanseMerkur International AG

 

The insurer for the insurance product listed below is HanseMerkur International AG, Drescheweg 1, 9490 Vaduz, Liechtenstein. 

 

  • International student health insurance Switzerland - HMIE Plan


Complaint procedure:

 

As a policyholder of the products listed above, you have the right to file a complaint regarding your contractual or claims disputes with the following insurer:
 

HanseMerkur International AG
Beschwerdemanagement
Drescheweg 1
9490 Vaduz

Email: [email protected].

 

Financial remuneration

 

Swisscare Switzerland Ltd. receives financial compensation for insurance contracts that have been concluded through the website. Swisscare receives remuneration in the form of a commission from the insurance company, whose product we mediate. This commission is a premium component integrated into the insurance premium to be paid.

 

Disputes for mediation services

 
Disputes for mediation (brokerage) services concerns the following services* provided by Swisscare Switzerland Ltd.:

 

  • Sales

  • Policy administration

  • Support

  • Advice

 

*This list is non-exhaustive. Attention, for claim or contractual disputes, please follow the complaint procedure stated under the insurer listed on the above section.

 

Please contact:

 

Swisscare Switzerland AG
Morgenstrasse 129
CH-3018 Bern (Switzerland)

 

Email: [email protected]

 

For data protection, please read the data protection policy and procedures.